Sometimes change is about looking at things in a new way:

1. Stop thinking about caregiving as a service to be bought and sold; starting thinking about caregiving as infrastructure.

5 of the most interesting conversations I had in 2020 | LinkedIn

Ai-jen Poo, Director of Caring Across Generations and Executive Director of the National Domestic Workers Alliance in conversation with Melinda Gates

2. They're not soft skills; they're essential skills.

The skills you need to succeed in 2020 and beyond